Our group choose Apple company
My part question is Step 5; Group Evaluation & Recommendations
Based on your research and all we have studied in LDRS 300 to date;
o How would you rate this organization in terms of their service culture?
o Give examples to support your findings.
o What recommendations would you give them based on your research question from Step #4? –
o Give examples to support your ideas.
must use these 3 references and 2/3references from others
LEAD LIKE JESUS – Revisited. by Ken Blanchard, Phil Hodges, and Phyllis Hendry.
Blanchard, K., & Hodges, P., Hendry, P. (2016). Lead like Jesus: Lessons from the greatest leadership role model of all time. Revisited. New York, NY: MJF Books.
– Kindle Edition is available.
JESUS on LEADERSHIP by C. Gene Wilkes.
Wilkes, C. Gene. (1998). Jesus on Leadership: Discovering the secrets of servant leadership from the life of Christ. Wheaton, IL: Tyndale House Publishers, Inc.
– e-book should be available from TWU library
THE SERVICE CULTURE HANDBOOK by Jeff Toister.
Toister, Jeff. (2017). The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service. Toister Performance Solutions.